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Glyxr - Refunds Policy 

Last updated: August 27, 2026

Overview

In the very unlikely event of you not being completely satisfied with Glyxr, you can have a refund for your Glyxr purchase. Our refunds policy varies depending on what platform you bought Glyxr. The reason for this difference is that the payment facilitators (such as Apple's App Store and the Microsoft Store) have different rules.


Request a refund from the Apple App Store

This section is for you if you purchased Glyxr for Mac via the Mac App Store.

For purchases made via Apple's Mac App Store, the refund process is handled by Apple exclusively. Apple's policy on Mac App Store refunds differs from country to country and in our experience they usually issue or deny refunds on a case-by-case basis. Usually though, refunds for purchases made in the last 30 days are granted. Unfortunately we have no control over the refunds for purchases made via the Mac App Store so the refunds remain entirely at Apple's discretion.

NOTICE: Please be aware that you may not be able to re-purchase apps that you have previously purchased and refunded. While Apple doesn't have an official statement about this, several customers have already reported it.

Please follow these steps if you'd like to request a refund for your purchase from Apple:

  1. To request a refund, you can contact the Mac App Store from http://www.apple.com/support/mac/app-store/contact/
  2. Click Get Started.
  3. Choose “Purchases, Billing & Redemption”. And then any of the topics listed there that sounds close to Billing.

An Apple representative will be in contact with you to verify your Apple ID and purchase history and to further assist you with the refund.


Request a refund from the Microsoft Store

This section is for you if you purchased Glyxr for Windows via the Microsoft Store.

For purchases made via the Microsoft Store, the refund process is handled by Microsoft exclusively. Microsoft evaluates refund requests on a case-by-case basis, and digital purchases like apps aren't automatically refundable unless Microsoft's own terms or applicable law entitle you to one. We have no control over the outcome of these requests; the decision remains entirely at Microsoft's discretion.

Please follow these steps if you'd like to request a refund for your purchase from Microsoft:

  1. Go to your Microsoft account order history: https://account.microsoft.com/billing/orders
  2. Sign in with the Microsoft account you used to purchase Glyxr.
  3. Find your Glyxr purchase in the list and select it.
  4. Choose the option to request a refund/return, and follow the on-screen steps.

You can check the status of your request from the same order history page.


After refund

Please, bear in mind that once we refunded your purchase, you can no longer use or update Glyxr.


Multiple refunds

We reserve the right to refuse refunds when you request a refund, then repurchase and request another refund shortly after. This policy is to prevent people using Glyxr for 14 days, requesting a refund, then repurchasing it and using it again for 14 days etc, essentially ending up using all of our services for free while incurring cost for us. If we granted you a refund once, please beware that we will likely refuse to grant another refund if it has been less than 12 months since the previous refund was issued.


Still need help?

If you still have questions about our refunds policy and money back guarantee, please contact us at info@glyxr.eu.